Podcast Episodes

Building Customer Personas: How Utility Personas Drive Smarter Engagement

Episode 18

Welcome to the BlastPoint Deep Dive Podcast!
In today’s energy-world, utilities are facing more pressure than ever—rising customer expectations, affordability challenges, decarbonization goals and com…

Published on 2 hours ago

Loan to Loyalty: Data-Driven Strategies for Engaging Every Member

Episode 17

Welcome to the BlastPoint Deep Dive Podcast!
In this episode, we’re diving into the highlights from our recent live webinar: Loan to Loyalty: Data-Driven Strategies for Engaging Every Member.

We explor…

Published on 1 month ago

From Indirect to Irreplaceable: Growing Lifetime Value of Auto Loan Members

Episode 16

Welcome to the BlastPoint Deep Dive Podcast!

In this episode, we’re exploring the insights from BlastPoint’s latest blog: Growing the Lifetime Value of Auto Loan Members.

We break down the key takeaway…

Published on 1 month, 2 weeks ago

How AI Is Helping Utilities and Credit Unions Prevent First-Time Delinquency

Episode 15

Welcome to the BlastPoint Deep Dive Podcast!
In this episode, we’re giving you a quick preview of BlastPoint’s latest white paper: A Proactive Strategy for Financial Stability: Predicting and Preventi…

Published on 3 months, 1 week ago

Facing LIHEAP Uncertainty with Action: How Utilities Can Navigate Risk and Support Low-Income Customers

Episode 14

Welcome to the BlastPoint Deep Dive Podcast!
In this episode, we take you inside a timely and urgent conversation on the future of the Low Income Home Energy Assistance Program (LIHEAP). Moderated by…

Published on 3 months, 4 weeks ago

Unlocking Upskilling Value: What Your Team Gains When You Don’t Hire a Data Scientist

Episode 13

Welcome to the BlastPoint Deep Dive Podcast!
In this episode, we explore a growing challenge for organizations of all sizes: how to unlock the power of data without hiring a full data science team.

Ou…

Published on 4 months, 2 weeks ago

Why BlastPoint’s Member Acquisition Toolkit Changes the Game

Episode 12

Welcome to the BlastPoint Deep Dive Podcast!
In this episode, we’re exploring a timely and critical challenge: how credit unions can drive meaningful member growth without losing sight of their commu…

Published on 5 months, 1 week ago

Reboarding for Utilities: A Smarter Way to Re-Engage Customers

Episode 11

Welcome to the BlastPoint Deep Dive Podcast!
Utilities have long prioritized onboarding—ensuring that customers get connected, understand their billing cycles, and know how to contact support. But wha…

Published on 5 months, 3 weeks ago

AI Reshapes Loan Decisioning for Credit Unions Ready to Lead

Episode 10

Welcome to the BlastPoint Deep Dive Podcast!
Artificial Intelligence is no longer just a buzzword—it’s a strategic asset that credit unions can no longer afford to ignore. While big banks and fintechs…

Published on 6 months, 2 weeks ago

BlastPoint Thought Leadership Series – Building Your AI Toolbox: A Pragmatic Approach to AI for Business

Episode 9

Welcome to the BlastPoint Deep Dive Podcast!
In this episode, Alison Alvarez, CEO of BlastPoint, kicks off our new thought leadership series with a candid, clear-eyed perspective on how businesses ca…

Published on 7 months ago