Podcast Episodes
Back to SearchThe Future of Customer Support: 6 Takeaways from Support Driven Expo
Season 2 Episode 21
Send us Fan Mail
Priscilla and Buzzsprout support specialist Serena return from the Support Driven Expo in Chicago to share their biggest takeaways. F…
9 hours ago
Podcasting As Proactive Customer Support
Season 2 Episode 20
Send us Fan Mail
What if your support team could answer customers’ questions before they ever submitted a ticket?
In this episode, we’re joined by Cara…
4 weeks ago
What You Should Actually Measure in Support with Meghan Gallagher
Season 2 Episode 19
Send us Fan Mail
Metrics shape the way support teams work, but not every metric tells the full story.
In this episode, we’re joined by Meghan Gallagher…
1 month, 3 weeks ago
Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan
Season 2 Episode 18
Send us Fan Mail
We’re talking with Leslie O’Flahavan, owner of E-WRITE and writing expert, about how customer support teams can write better help doc…
2 months, 4 weeks ago
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
Season 2 Episode 17
Send us Fan Mail
Customer support is where every company decision eventually shows up.
In this episode, we’re talking with Andrew “Coach” Rios, a custo…
3 months, 3 weeks ago
Practical Uses of AI in Customer Support with Craig Stoss
Season 2 Episode 16
Send us Fan Mail
In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real su…
4 months, 3 weeks ago
Using Psychology to Thrive in Customer Support with Melody Wilding
Season 2 Episode 15
Send us Fan Mail
Customer support comes with a real mental and emotional load.
In this episode, Priscilla sits down with Melody Wilding, licensed thera…
5 months, 4 weeks ago
Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Season 2 Episode 14
Send us Fan Mail
Great customer support starts with mindset.
In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy…
6 months, 4 weeks ago
Finding Excellent Customer Support Agents in Unlikely Places
Season 2 Episode 13
Send us Fan Mail
The best support specialists can sometimes come from the most unexpected places!
We're getting into what really makes a great support …
7 months, 3 weeks ago
How Intentional Gifting Creates Loyal Customers with Sarah Betts
Season 2 Episode 12
Send us Fan Mail
Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experie…
8 months, 4 weeks ago