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What You Should Actually Measure in Support with Meghan Gallagher
Season 2 Episode 19
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Metrics shape the way support teams work, but not every metric tells the full story.
In this episode, we’re joined by Meghan Gallagher…
5 hours ago
Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan
Season 2 Episode 18
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We’re talking with Leslie O’Flahavan, owner of E-WRITE and writing expert, about how customer support teams can write better help doc…
1 month ago
How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios
Season 2 Episode 17
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Customer support is where every company decision eventually shows up.
In this episode, we’re talking with Andrew “Coach” Rios, a custo…
2 months ago
Practical Uses of AI in Customer Support with Craig Stoss
Season 2 Episode 16
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In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real su…
3 months ago
Using Psychology to Thrive in Customer Support with Melody Wilding
Season 2 Episode 15
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Customer support comes with a real mental and emotional load.
In this episode, Priscilla sits down with Melody Wilding, licensed thera…
4 months ago
Creating a Healthy Mindset in Customer Support with Sarah Caminiti
Season 2 Episode 14
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Great customer support starts with mindset.
In this episode, we sit down with returning guest Sarah Caminiti to explore what a healthy…
5 months ago
Finding Excellent Customer Support Agents in Unlikely Places
Season 2 Episode 13
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The best support specialists can sometimes come from the most unexpected places!
We're getting into what really makes a great support …
6 months ago
How Intentional Gifting Creates Loyal Customers with Sarah Betts
Season 2 Episode 12
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Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experie…
7 months ago
Turning Customers into Superfans with Brittany Hodak
Season 2 Episode 11
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How do you turn everyday customers into passionate advocates for your brand?
Brittany Hodak breaks down her SUPER Model for customer e…
8 months ago
The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
Season 2 Episode 10
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In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic …
8 months, 4 weeks ago