Podcast Episodes
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Bonus Episode: Air Traffic Control
In this special bonus episode of MSP Chat, sponsored by Kaseya, Erick and Rich discuss AI’s role in declining member satisfaction with partner progra…
13 hours ago
Episode 133: The Electric Co.
Episode 133
Erick and Rich discuss Fusion, the new security platform from Sophos, and what it says about the meaning of platform in the security market today as …
4 days, 7 hours ago
Episode 132: The Word is No
Episode 132
Erick and Rich discuss data from ConnectWise’s Service Leadership unit offering preliminary evidence that AI automation software for MSPs is having a…
1 week, 4 days ago
Episode 131: Public Service
Episode 128
Live from Ingram Micro’s 2026 Trust X Alliance Unplugged event in (fabulous, trust them) Buffalo, N.Y., Erick and Rich discuss the role community and…
2 weeks, 4 days ago
Episode 130: VCAIISO
Episode 130
Erick and Rich discuss why service desk automation startup Squash believes there’s a close connection between AI automation for MSPs and governance a…
3 weeks, 4 days ago
Episode 129: Hungry and Confused
Episode 129
Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how …
1 month ago
Episode 128: Feel the Burn
Episode 128
Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address custo…
1 month, 1 week ago
Episode 127: Too Many Lamborghinis
Episode 127
Erick and Rich discuss ConnectWise’s new AI-native platform, the fate of its earlier Asio platform, and why today’s most successful MSPs solve busine…
1 month, 2 weeks ago
Episode 126: 1-0 Count
Episode 126
Coming to you live from Pax8 Beyond in Salt Lake City, Erick and Rich discuss the many ways Pax8 is trying to accelerate the path from managed servic…
1 month, 3 weeks ago
Episode 125: Impostor Syndrome
Episode 125
Erick and Rich discuss why the rapid emergence of usage-based AI pricing schemes is going to make “token economics” and AI spend management essential…
1 month, 4 weeks ago