Podcast Episodes
Back to SearchEP79 The Great Kitkat Heist - using memes in a crisis, with Natalee Gibson
Episode 79
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Twelve tons of Kit Kat bars get stolen, and suddenly the internet is doing what it does best: turning a real-world incident into a me…
14 hours ago
EP78 Crisis Comms at NASA, part 4: Crisis Exercises, the media landscape and deepfakes
Episode 78
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A deepfake can hit your audience before your first internal briefing ends and the most “engaging” version of events is often the leas…
4 days, 6 hours ago
EP77 Crisis Comms at NASA, part 3: The Columbia response and investigation
Episode 77
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A shuttle breaks apart on re-entry, the world demands answers, and the people closest to the story have to decide what transparency a…
1 week, 3 days ago
EP76 Crisis comms at NASA, part 2: Challenger vs. Columbia crisis responses
Episode 76
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Columbia didn’t arrive when it was supposed to, and the whole world felt the silence. We sit down again with James Hartsfield, recent…
2 weeks ago
EP75 When things go wrong in space - crisis comms at NASA, part 1
Episode 75
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The most frightening part of a space flight crisis is how fast it rewrites reality. One minute the plan is a routine landing and a li…
2 weeks, 4 days ago
From the archive: Bombing at the Ariana Grande concert in England - lessons learned from the police response
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On today's episode we're revisiting the story of the terrorist bombing at the Ariana Grande concert in Manchester, England in 2017. A…
3 weeks ago
EP74 Managing social media in a crisis and building a capable team, with Lee Caraher
Episode 74
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One rushed reply can turn a small complaint into a full-blown brand reputation crisis, and social media makes that mistake painfully …
1 month ago
EP73 Hot take on Air Canada plane crash communications, with Lee Caraher
Episode 73
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A late-night plane crash is tragic on its own, but it also triggers a second crisis that unfolds at the speed of phones, headlines, a…
1 month, 1 week ago
EP72 The Stryker cyber attack and executive readiness, with Susan D. Nelson
Episode 72
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Your crisis plan looks great on paper until the day you can’t use email, chat, or even your own devices. That’s where this conversati…
1 month, 2 weeks ago
EP71 Reporter turned public affairs pro - stories over a career in oil and gas, with Ruth Rendon
Episode 71
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Alarms don’t announce themselves politely. They scream into your day and force you to decide who speaks, what’s true, and how to stea…
1 month, 3 weeks ago