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FNA 215: This Show is Spot On
Season 10
James Hansen showed up with a Paloma. Sarah Becherer poured a digestif. Craig Sullivan had his beer. Glenn was doing whatever Glenn does. This is how…
17 hours ago
Why Hospitality Should Study Retail (And Vice Versa)
Season 10
Liza Amlani, The Chief Merchant, spent 20 years as a merchant at Ralph Lauren. She now studies what retail can teach hospitality.
The parallels are…
3 days ago
How This Hotel Group Is Winning (And What Others Can Learn)
Season 10
Julie Kee, Director of Sales and Marketing at the Belize Collection, just revealed why her hotels are winning.
It's not what you'd expect.
The Bel…
5 days ago
Your Phone Is Your Room Key Now (And It Works)
Season 10
Your guests are done waiting in line at check-in. Wallet key technology just made that line disappear.
🔑 Tap your phone to your room. It opens. Tha…
6 days ago
The Guest Canceled, So We Roasted My Travel Day
Season 10
We had a guest cancel at the last minute, so Craig, Suzanne, and I opened drinks and talked about my absolute disaster of a travel day.
I'm not givin…
1 week, 1 day ago
The Hotel Titan Behind Loews' Biggest Bets
Season 10
Jonathan Tisch helped shape Loews Hotels for 45 years, built some of the company's most important projects, and still talks about hospitality as a pe…
1 week, 3 days ago
We Drove The Vegas Loop With A Casino Resort President
Season 10
We drove through the Las Vegas Loop in a Tesla with Cami Christensen, President/GM of Westgate Las Vegas, and she's got 25 years of stories to tell …
1 week, 4 days ago
The Luxury Boom Is Reshaping Where Operators Are Betting
Season 10
Your mid-market property is about to get a neighbor it didn't expect. Bruce Ford, SVP of Lodging Econometrics, explains why 158 luxury conversions a…
1 week, 5 days ago
Natural Language AI Just Changed Hotel Management Forever
Season 10
Your owners are making decisions blind. PM Hotel Group just fixed that.
Steve Marino, VP of IT and Hotel Systems at PM Hotel Group, explained at HI…
1 week, 6 days ago
How Hotels Are Getting Paid to Reduce Energy Demand
Season 10
Here's obvious: Hotel energy prices aren't coming down. Rick West, CEO at Commercial Green Solutions, and Kenny Weston, VP at Commercial Green Soluti…
2 weeks, 3 days ago