Podcast Episodes

When Algorithms Shop: How to Sell At the Speed of Culture

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Episode 419

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While everyone obsesses over AI shopping assistants, the real commerce transformation is happening in other spaces. Steve Norris from Logicbroker unpacks how Gen Alpha's $67 weekly spending habits, R…

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Published on 7 hours ago

The Sports Brand's Guide to Fandom

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Episode 418

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Klaviyo has become the de facto personal CRM for eCommerce. Ben Jackson, Managing Director for EMEA, joins us to unpack how brands move beyond campaign calendars into relationship-building at scale. …

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Published on 1 week ago

The Sociology of Anthropologie

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Episode 417

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In a retail landscape obsessed with speed and conversion, Anthropologie has mastered something far more elusive: cultural alchemy. How do you transform a fleeting TikTok trend into a cross-category e…

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Published on 2 weeks ago

*TEASER* Skechers Goes Gooner

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Get ad-free episodes and bonus content, including the full recording of this podcast, by joining Future Commerce+ at futurecommerce.com/plus

🆕 Access to our newest analysis feature for members, Field …

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Published on 2 weeks, 4 days ago

What Makes Stores Worth Visiting?

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Episode 416

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Retail realist Kate Fannin joins Future Commerce to explore how today’s leading brands are redefining the store experience. Spearheading Field Notes, Kate is analyzing in-store experiences at SKIMS, …

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Published on 3 weeks ago

How Knix Leverages Authenticity in a Post-DTC World

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Episode 415

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Nicole Tapscott, Chief Commercial Officer at Knix, dissects the anatomy of category disruption in an era where authenticity trumps algorithms. Drawing from two decades of scaling high-growth consumer…

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Published on 4 weeks ago

[STEP BY STEP] Beyond the Store Floor: Designing Omnichannel Loyalty from the Inside Out

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In luxury resale, customer relationships can span decades as buyers become sellers and vice versa. Geronimo Chala, Chief Client Officer at Rebag, explains how the brand has evolved from a simple buyo…

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Published on 4 weeks, 1 day ago

[STEP BY STEP] Meet the Connectors: The New Role of Store Associates in a Digital World

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In an era where retail often feels transactional, Akira has spent 23 years proving that personal connection drives business success. Eric Hsueh, co-owner of the Chicago-based fashion brand, reveals h…

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Published on 4 weeks, 2 days ago

[STEP BY STEP] The New Community Store: Inside Brick-and-Mortar's Evolution

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After 33 years of redefining retail, Anthropologie has mastered creating stores that serve communities rather than just selling to them. Mindy Massey, who oversees stores across North America and the…

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Published on 1 month ago

Kunle Campbell – Is Commerce in Conflict with Idealism?

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Episode 414

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Live at Klaviyo London, Kunle Campbell joins Future Commerce to explore the tension between idealistic wellness brands and the realities of scaling in a capitalist system. Kunle and Phillip explore i…

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Published on 1 month ago