Podcast Episodes
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MSP AI agents: Who owns risk and billing as vendors go autonomous?
Episode 2089
The episode highlights the increasing shift of operational risk and accountability to MSPs as AI-powered agents become integrated into client environ…
6 hours ago
MSP Hiring: AI Took the Apprenticeship
Episode 2088
The episode documents a structural shift in the managed IT services sector: automation and AI are displacing both entry-level and advanced technical …
1 day, 10 hours ago
MSP Cybersecurity: Whose Job Is the Client’s Website?
Episode 2087
The episode exposes a governance gap in risk management and asset responsibility for internet-facing systems—especially websites—within managed servi…
2 days, 10 hours ago
AI for MSPs: Protect client data from shadows — Brian Kelly, Automated Edge
Episode 2086
The integration of generative AI into small business environments is driving a shift toward localized infrastructure management. As staff members fre…
3 days, 10 hours ago
AI Agents for MSPs: Decide What the Agent May Do First
Episode 2085
The primary structural trend is the shift from reactive auditing of AI agent actions to proactive, policy-driven control over what AI agents are allo…
6 days, 10 hours ago
AI liability: Leadership pressure and unclear ROI drive risk for MSPs — Tiffani Bova, Futurum Group
Episode 2084
This episode outlines a structural shift whereby accountability for AI results is increasingly being transferred from customer leadership to Managed …
1 week ago
MSP Cybersecurity: Critical No Longer Means Rare
Episode 2083
The episode highlights a structural shift in vulnerability management, where accelerated discovery of software flaws—driven by AI—has outpaced the ab…
1 week, 1 day ago
AI for MSPs: Managed AI’s Control Point Moves Upstream
Episode 2082
The episode details an ongoing shift toward upstream platform control and infrastructure dependence in the managed IT services sector. Centralized pl…
1 week, 2 days ago
AI liability for MSPs: missing policies create audit risk — Ignacio Lopez, Work-Smart.ai
Episode 2081
A persistent governance gap is emerging in organizational AI implementations, especially among clients of MSPs. Despite the integration of AI in regu…
1 week, 3 days ago
AI for MSPs: The Price You're Quoting Is Borrowed
Episode 2080
AI service pricing for managed IT services is increasingly unstable due to manufacturers’ ability to change subscription deliverables and costs unila…
1 week, 6 days ago