Podcast Episodes
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Syncro’s AI Shift: How Model Costs and Adoption Create New Separation Among MSPs
Episode 2046
The episode details a structural shift toward increased automation and integration of AI layers within managed services platforms, raising questions …
15 hours ago
Accountability Shifts to Deployers as EU Sets Timelines for AI and Security Incidents
Episode 2047
A structural shift in regulatory accountability now places incident notification and liability directly on the operators or deployers of AI-powered a…
3 days, 15 hours ago
Greg Jones: How Vendor Policy Shifts and AI Automation Are Changing MSP Growth Strategy
Episode 2044
The episode highlights a structural shift in the MSP sector characterized by consolidation at the top and fragmentation at the low end, driven by a r…
4 days, 15 hours ago
Adoption, Not Hardware: Voya Financial Shows AI Value Comes From Training, Not Tools
Episode 2045
A disconnect between technical capability and end-user adoption is driving current decision-making in AI and infrastructure among managed service pro…
5 days, 15 hours ago
AI Results in Service Agreements: Why Providers Hold Uncovered Liability
Episode 2043
A structural transfer of liability and risk is reshaping industry engagement models, with outcome-based contracting increasing across service agreeme…
6 days, 15 hours ago
When AI Outpaces Humans: Jason Kemsley on What Happens to MSP Roles as Automation Advances
Episode 2042
The episode reveals a structural shift away from indiscriminate adoption of AI tools toward targeted deployment based on business needs within the MS…
1 week ago
Hollie Whittles on Why Incomplete AI Governance Leaves MSPs Vulnerable to Data Liability
Episode 2041
A growing gap between artificial intelligence (AI) adoption and effective data governance is reshaping the operational landscape for managed service …
1 week, 2 days ago
“Pricing Not Disclosed” Becomes a Risk as AI Screens MSPs Out of Deals
Episode 2040
The episode centers on a structural shift driven by the falling cost of AI-assisted insight extraction and its impact on how buyers assess technology…
1 week, 3 days ago
Per-User Pricing Under Strain: Rich Freeman Explains the AI Impact for MSP Operators
Episode 2039
The central structural shift discussed is the repricing and erosion of the MSP business model as artificial intelligence (AI) and automation impact s…
1 week, 4 days ago
When AI Operates with User Credentials: Accountability Gaps at N-able and Beyond
Episode 2038
A persistent governance gap is evident in current IT operations, as credential management and authorization checks fail to keep pace with increased a…
1 week, 5 days ago