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192. Emotion as Currency: The New ROI of Customer Experience | Stacy Sherman
Season 7 Episode 192
What if you could finally prove that emotions, not just price or product features, are the real drivers of revenue, retention, and revenue growth? Too many leaders know their teams create powerful em…
Published on 9 hours ago
191. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman (Replay)
Season 7 Episode 191
Are you facing challenges in achieving optimal team performance and creating memorable customer experiences? Do your leaders leverage emotional intelligence to cultivate a thriving work culture? List…
Published on 2 weeks ago
190. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf (Replay)
Season 7 Episode 190
Are you struggling to prove the business value of your customer experience initiatives? What if you could demonstrate how service interactions directly impact revenue and loyalty? In this episode, St…
Published on 3 weeks ago
189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White (Replay)
Season 7 Episode 189
It is no secret that your technology team (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-departm…
Published on 4 weeks ago
188. How to Drive Strategic Growth with Customer Journey Orchestration | Bill Staikos
Season 7 Episode 188
Many companies claim to put customers first. Yet when teams and technology don’t work together, customers get bounced between departments, forced to repeat themselves, and often leave without answers…
Published on 1 month ago
187. Why the 9-9-6 Workweek Trend in AI and Tech Demands Leader Attention Now | Stacy Sherman
Season 7 Episode 187
A growing number of AI startups and tech companies are adopting a grueling 9 a.m. to 9 p.m. six-day work schedule and calling it the new formula for winning. But what does this mean for the employees…
Published on 1 month, 1 week ago
186. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly (Replay)
Season 7 Episode 186
Is customer experience (CX) the NEW marketing? Or has it always been? Marketing gets people in the door. Customer experience decides if they stay. Every ad, every touchpoint, every promise—it's all C…
Published on 1 month, 2 weeks ago
185. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman (Replay)
Season 7 Episode 185
How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputati…
Published on 1 month, 3 weeks ago
184. The Science of Loyalty: Measuring Trust in Customer Relationships | Joe Folkman (Replay)
Season 7 Episode 184
Stacy Sherman and psychometrician Joe Folkman dive into the crucial topic of measuring trust in business and leadership. They reveal an innovative approach using anonymous 360-degree assessments to a…
Published on 2 months, 1 week ago
183. The Best of Seth Godin on Doing CX Right®
Season 7 Episode 183
Are you focusing on the right customers? Is your culture creating consistent customer value? Are you leading in ways that actually drive results? In this episode of Doing CX Right®, Stacy Sherman sha…
Published on 2 months, 2 weeks ago