Podcast Episodes

How Chime Beat All Banks at Account Growth

Chime now opens more new checking accounts than Chase, Wells Fargo, or Bank of America. And the company’s fastest-growing customer segment is no long…

13 hours ago

What is GEO and Why Does it Matter

Your bank may already be invisible.
Not on Google. Invisible inside ChatGPT, Claude, and Gemini, where your customers now ask which bank to choose, wh…

3 days, 13 hours ago

Leading Through Banking's Next Normal

Banking transformation is rarely limited by technology. More often, it breaks down when teams lose trust, momentum, or clarity during change.

In thi…

4 days, 13 hours ago

Jack Henry's 2026 Benchmark: Why Banks Lose Deposits to Fintechs

Most banks and credit unions say growth is the top priority heading into 2026.

At the same time, fintechs are winning the relationships that drive f…

1 week, 2 days ago

Four AI Moves Every Bank Marketer Needs Now

If you earned your marketing degree more than five years ago, you are already playing catch-up. Most banks are mailing in their response to AI.

I br…

1 week, 3 days ago

Building the Agentic Bank With Citi’s Driss Temsamani

Most banks still treat AI as a faster way to do the same work. Citibank believes the entire operating model of banking is about to change.

Recorded …

1 week, 4 days ago

Why Banks With More Data Still Don't Understand the Customer

Banks are collecting more customer data than ever before. Yet most institutions still do not understand the customer any better.

In this Banking Ins…

2 weeks ago

What 3.2 Billion AI Conversations Taught Bank of America

Most banks still treat AI as a chatbot or efficiency tool. Bank of America built something much bigger.

In this live conversation from the Financial…

2 weeks, 2 days ago

What Bank Executives Miss About the Fintech Threat

Is your bank being unbundled without realizing it?

Most banking leaders are still watching the obvious disruptors. But the bigger threat may be happ…

2 weeks, 4 days ago

The Silent Attrition Crisis in Banking: How to Detect It Early

Most banks think they have an attrition problem under control because the closure numbers still look healthy.

But customers are not leaving the way …

3 weeks ago