Podcast Episodes
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CX Superheroes podcast - Series 17 Episode 1 - The CX Tech Debate - part 1 - Live from the CX Tech Demo Event
Season 17 Episode 1
Technology must bring advantage in today's customer experience landscape. Organisations depend on technology delivering gains through improved experi…
11 hours ago
CX Superheroes podcast - Series 16 Episode 4 - Evolving Customer Journey Orchestration - Jochem Van de Veer - TheyDo
Season 16 Episode 4
CJM is an organisational tool, right? This is the point I take when I spoke with Jochem Van der Veer, the CEO of TheyDo, specialists in Customer Jour…
1 month ago
CX Superheroes podcast - Series 16 Episode 3 - From Passion to Best Practice - Kayleigh Harwood - Utility Aid
Season 16 Episode 3
In 2025, energy broker Utility Aid, dedicated to the charity and NGO sector, collected 'Most Trusted Utility Broker'. Recognised as a leading UK comp…
4 months, 3 weeks ago
Customer Experience Superheroes - S16 E2 - CX Tech Demo Day
Season 16 Episode 2
This episode of the Customer Experience Superheroes podcast captures a frank panel discussion recorded at Lexden’s CX Tech Demo Day in October 2025. …
8 months, 2 weeks ago
Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
Season 16 Episode 1
In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket res…
10 months, 3 weeks ago
CX Superheroes podcast - Series 15 Episode 4 - Meet the new role model for CX - Laura Fiacco
Season 15 Episode 4
Ready to stop being the 'order-taker' and finally sit at the strategic table? In this episode, we journey deep into the data-driven heart of Kiwi, th…
11 months, 4 weeks ago
CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
Season 15 Episode 3
What does it take to embed customer experience into the heart of a business?
In this episode of Customer Experience Superheroes, we speak with Paula B…
1 year, 2 months ago
CX Superheroes podcast - Series 15 Episode 2 - Candidate Experience - Julian Lukaszewicz
Season 15 Episode 2
Welcome to the latest Customer Experience Superheroes podcast. This episode tackles a crucial but often messy area: Candidate Experience in Recruitme…
1 year, 3 months ago
CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje
Season 15 Episode 1
In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experie…
1 year, 4 months ago
CX Superheroes podcast - Series 14 Episode 4 - Human Centric Research - Agnieszka Mroczek - MD at GEKO
Season 14 Episode 4
As the host of the CX Superheroes I have the privilege of speaking to some of the smartest, progressive and qualified individuals from the world of c…
1 year, 5 months ago