Podcast Episodes
Back to SearchGenAI is reshaping CX, but only for organizations ready to reinvent themselves
Episode 222
Generative AI is rapidly becoming a game-changer for customer experience (CX), but the real differentiator isn’t the technology itself—it’s how organizations adapt. Inspired by GenAI is reshaping CX,…
Published on 6 hours ago
How to power personalized, AI-driven customer experiences for modern shoppers
Episode 221
The modern shopping journey is nonlinear, unpredictable, and driven by rising expectations. Inspired by How to power personalized, AI-driven customer experiences for digital shopping, this episode un…
Published on 7 hours ago
ERP for pulp and paper industry: Continuous optimization for process excellence
Episode 220
Once seen as a resource-intensive, slow-moving sector, the pulp and paper industry is now at the forefront of sustainability, digital transformation, and profitability. In this episode, we examine ho…
Published on 2 weeks ago
H1 2025 retail results: Volatility, tariffs, job market hit hard; make for uncertain H2
Episode 219
Retail’s “canary in the coal mine” moment has arrived. The H1 2025 Retail Recap Report reveals a sector under strain from economic volatility, shifting consumer habits, tariff pressures, and rising j…
Published on 2 weeks, 1 day ago
Unified commerce benefits: Powering retail renewal and marketplace AI
Episode 218
If you’ve ever checked online stock, headed to the store, and found empty shelves—or seen a promotion vanish at the register—you’ve felt the friction of outdated retail systems. In this episode, insp…
Published on 2 weeks, 1 day ago
How Boston Scientific uses AI search to transform B2B commerce + boost conversions
Episode 217
B2B buyers now expect the same speed, personalization, and precision they enjoy in consumer shopping—and that expectation is redefining digital commerce. In this episode, inspired by How Boston Scien…
Published on 2 weeks, 4 days ago
Retail and tariffs: Stockpiles, agility, and a supply chain reckoning
Episode 216
A slowdown in retail sales is rippling through the industry, with new tariffs and supply chain volatility forcing retailers to rethink everything from pricing to inventory management. In this episode…
Published on 2 weeks, 4 days ago
AI agent pricing: Faster, smarter decision making for margin growth
Episode 215
In today’s fast-moving, high-volatility markets, the old way of managing pricing—manual processes, siloed data, reactive decisions—just can’t keep up. This episode, inspired by AI agent pricing: Fast…
Published on 3 weeks ago
Rethinking manufacturing execution systems in paper and packaging
Episode 214
Manufacturing execution systems (MES) have long driven efficiency in paper and packaging operations. But many of these systems—often 20 to 30 years old—are now a drag on agility, innovation, and comp…
Published on 3 weeks ago
Stablecoins set to upend commerce status quo as new era of cryptocurrency begins
Episode 213
In this episode, we explore the accelerating shift from traditional payments to blockchain-powered digital dollars. Inspired by insights from Stablecoins set to upend commerce status quo, this discus…
Published on 3 weeks, 1 day ago