Podcast Episodes

Replay: Increasing speed to insights with Sid Banerjee, Medallia

Season 7 Episode 792

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!
What could your CX teams do to strategically move your brand forward if they weren’t tethered …

Published on 6 hours ago

Replay: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world

Season 7 Episode 791

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!
What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end o…

Published on 2 days, 6 hours ago

Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix

Season 7 Episode 790

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!
AI can create immersive, human-centric experiences that not only drive sales but also foster en…

Published on 4 days, 6 hours ago

Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo

Season 7 Episode 789

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!
Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, …

Published on 1 week ago

Year-end review with Greg Kihlström, The Agile Brand

Season 7 Episode 788

In this episode I’m going to do something a little different. As we wind down for the year, we’re going to be running some of our favorites from 2025 until the new year begins.
Let’s take a look back …

Published on 1 week, 2 days ago

Tray.ai's Stephen Stouffer on AI adoption and why marketers should care about the integration layer

Season 7 Episode 787

Why are so many companies spending billions on AI, only to see their most ambitious projects stall out before they ever impact the customer experience?

Agility requires more than just a fast-moving m…

Published on 1 week, 4 days ago

Thrad CEO Andrea Tortella on advertising in your conversational AI

Season 7 Episode 786

What if the most valuable part of your next conversation with an AI wasn't the answer it gave, but the ad it served?

Agility requires more than just adopting new platforms; it demands a complete re-i…

Published on 2 weeks ago

Avaya CTO David Funck on building persistent memory of the customer with AI

Season 7 Episode 785

What if every AI interaction with a customer built upon the last, instead of starting from scratch every single time, or at least having it feel that way?

Agility requires not just reacting quickly t…

Published on 2 weeks, 2 days ago

Monday.com Global Creative Director Robbie Ferrara on clarifying the benefits of AI

Season 7 Episode 784

What if the biggest risk in deploying AI isn't the technology itself, but how your team is able to understand its most significant benefits?

Agility requires more than just adapting your technology s…

Published on 2 weeks, 4 days ago

Typeface CMO Jason Ing on the paradox of hyper personalization and brand consistency

Season 7 Episode 783

What happens when your brand has a million different voices speaking to a million different customers? Is that the pinnacle of personalization, or is it just brand chaos?

Agility requires both the sp…

Published on 3 weeks ago