Podcast Episodes
Back to Search605: What To Do When You've Promoted To Manager
Congratulations! You have been made the cafe manager! Now what? Well, you are now occupying one of the most critical roles in all of coffee retail. A…
7 hours ago
SHIFT BREAK! Addressing "Bad Apples" On Your Staff
Nothing kills cafe culture like an a staff member who is a bad fit for their role. Often this manifests in work performance issues that are felt by c…
5 days, 15 hours ago
Special! Interviews From Coffee Fest NYC 2026! w/ Rachel Apple and Ivana Chan (Raise the Bar), Jeremy Lyman (Birch Coffee), Lauren Tran (Bahn by Lauren) OT
Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee.
This las…
6 days, 15 hours ago
604: 5 Habits Holding You and Your Team Back
Habits we develop around work and leadership can serve to help us grow, or they can hold us back from growth. Many leaders unintentionally develop ha…
1 week ago
SHIFT BREAK! Why You Will Always Be A Small Coffee Shop
Our image of who we are as a business is not necessarily the same as that of our customer. We see all the inside gears and pulleys that hide beneath …
1 week, 6 days ago
603: Innovation, Progress, and your Coffee Shop: Finding the Signal in the Noise
The words "innovation" and "progress" are the favorite buzz words of our industry, but what do they mean? It is usually a lot of noise around the sub…
2 weeks ago
SHIFT BREAK! The Mindset of Working Clean
Having a clean cafe and a clean bar is not just a surface level pursuit. The mindset it takes to keep things clean while busy is a discipline that …
2 weeks, 5 days ago
602: Renata Henderson | Cxffeeblack | Putting The Heart Back Into Coffee
The success of coffee globally is based on what coffee represents...community. A beverage that facilitates rootedness, growth, and fruiting of relati…
3 weeks ago
SHIFT BREAK! "What's Next in Coffee"
The more we ask this question the more we tend to steal time and consideration away from what we have of value in the present. The coffee shop and…
3 weeks, 5 days ago
601: Why Your Cafe Staff Meeting Might Be Doomed To Fail
Meetings can be a very useful part of running a cafe. The way we tend to use them though has become a real problem. In fact, rather than helping, eve…
4 weeks ago